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Customer Service

Our customer service team strives to deliver customer satisfaction by providing timely, responsive service with integrity, simplicity and a passion for excellence.
 
Standard Business Hours: Monday-Friday 8:00AM – 4:30PM

Eastern/Central Lake County
Tel: (440) 350-2070

Western Lake County 
Tel: (440) 918-2070

Lake County Main Office
Tel: (440) 428-4348 ext. 12070

Payment Mailing Address

Lake County Dept. of Utilities
PO Box 8005
Painesville, Ohio 44077*Checks Payable to L.C.D.U.
 
Credit card:  All major credit cards are accepted, you will need your utility account
number.   A convenience fee of $2.00 or 2.5%, whichever is greater, will be assessed for this payment option

Phone:  Pay by phone number below, you will need your utility account number and payment amount. A convenience fee of $2.00 or 2.5%, whichever is greater, will be assessed for this payment option

Online:  
Pay online, you will need an online accountA convenience fee of $2.00 or 2.5%, whichever is greater, will be assessed for this payment option

Automatic Payment Plan: 
This eliminates the inconvenience of writing checks, paying postage and assures your bill will be paid on time. Click here for Brochure and Application
                                                                1-888-315-9033

Make in-person payment:
Lake County Dept. Of Utilities             
105 Main St
1st – A113 Floor
Painesville, Ohio 44077
Monday-Friday 8:00AM – 4:30PM