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Public Assistance

The Public Assistance Division assists adults and families with minor children through a variety of financial assistance programs.  These include Ohio Works First cash assistance, Disability Assistance, SNAP (Food Assistance), Prevention, Retention and Contingency (PRC) benefits, and an array of medical programs including: Medicaid for residents of Nursing Homes, community based medical benefits and health insurance for low income families and children. Eligibility requirements vary according to the program.  The division also subsidizes child care and certifies professional and parent/provider inspected child care home providers.

To apply for Medicaid, Cash Assistance, and/or Food Assistance, check the status of your case, or report a change, please visit


To prevent loss of information you enter, please save the application to your computer BEFORE entering information.  Open the application on your computer and fill in the information there. 

To request an application for any public assistance program by mail, please call 440-350-4483 or 440-918-4483.

Program Enrollment and Benefit Information

(information you should know as an applicant or recipient of assistance):

Upon receipt of your application, we will contact you for an appointment (if necessary) or mail you a list of required documents that we will need to determine your eligibility for these programs.  Please be sure to include an accurate address and the best phone number to reach you on your application.

If you have no income, you may be eligible to receive help with food within 24 hours.  In most other cases we will make an eligibility determination within 30 days.

Applications for Nursing Home, Home Care, and those applicants requiring translation services are scheduled by appointment only.  We will schedule you to meet with one of our caseworkers on a specific date and time so we can ensure your needs are met by an appropriate staff member.

Questions regarding Medicaid –   Please contact the Medicaid Consumer Hotline at 1-800-324-8680

For questions regarding public assistance programs, individual case inquiries, or to report a change, please contact our customer service hotline at 440-350-4011. The call center is open from 8am – noon and 1pm – 4:15pm each business day.

To submit your documents or applications for public assistance by email: 

  • be sure to include your case number
  • allow 10 days for processing

[email protected]

Have a question? Email us:

[email protected]

  • Child Care Eligibility Questions: 440-918-4273
  • Child Care Provider Hotline: 440-350-4248 or 440-918-4248
  • NonEmergency Transportation Inquiries: 440-350-4212 or 440-918-4212
  • Report Welfare Fraud:  440-350-4227 or 440-918-4227

Your Civil Rights

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, it’s Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

To file a  program complaint of discrimination, complete the USDA Program Discrimination Complaint Form (AD-3027) found online at:,

and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form.  To request a copy of the complaint form, call (866) 632-9992.  Submit your completed form or letter to USDA by:


Department of Agriculture Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW
Washington, D.C. 20250-9410

Fax:  (202) 690-7442; or Email:  [email protected]

This institution is an equal opportunity provider.

FNS Nondiscrimination Statement

Child Care

Assistance is provided to subsidize the cost of child care to eligible families with children under age 12 whose parent/caretaker (s) are employed, attending school or cooperating with their self sufficiency contract.  Over 70 licensed child care centers in Lake, Ashtabula, Geauga and Cuyahoga counties are under contract with this Department for the purpose of providing subsidized child care.  Additionally the Department certifies professional home care providers and parent/provider inspected homes.

 To apply for child care, please visit