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Telephone Reassurance Programs Help Older Adults

PAINESVILLE, Ohio, November 1, 2023 – Two new programs for older adults in Lake County launched earlier this year by the Board of Lake County Commissioners and Lifeline, Inc. Both programs are designed to promote social connection, address loneliness, and enable older adults to remain independent at home.

The Phone Pal program works to match volunteers with older adults that might be lonely or isolated, and looking for a pal to chat with twice a week. The program works hard to ensure participants and volunteers are matched based on similar interests. “Our core of volunteers and the quality of matching has really made this program a success,” said Commissioner John R. Hamercheck, President of the Board of Lake County Commissioners. “Participants know their volunteer will be checking in on them regularly and if there are any concerns or unanswered calls, the volunteers are diligent about following up with staff.”

The program uses a software system that allows approved matches to call through a special phone line, eliminating the need to exchange phone numbers or report volunteer data. To learn more about Phone Pal, call (440) 350-2020. Please click here to read the entire press release.