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Lake County, Ohio - Job and Family Services


Lake County Department of Job and Family Services


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Access our website at 

Mail In/Drop Off Documents 

The easiest and safest way to submit documents is to mail them to our office. 
Documents can also be placed in a drop box located just inside our lobby. 
There is no need to check in. 

Public Assistance

  • Apply for benefits (Food, Cash, Medicaid, Child Care) 
  • renew your benefits (Food, Cash, Medicaid) 
  • upload documents to your case (Food, Cash, Medicaid) 

Documents can alternatively be sent as email attachments to
[email protected] or faxed to 440-350-4485 
(all documents including childcare) 

  • check the status of your benefits (Food, Cash, Medicaid) 

SNAP EBT Customer Service: 1-866-386-3071 

EPPIcard (Cash Assistance) Customer Service: 1-866-320-8822 

Medicaid Consumer Hotline: 1-800-324-8680 

Report changes or have a question?
Local JFS Customer Service Line:  440-350-4011
8am – 12pm & 1pm – 4:15pm  Mon – Fri 

Child & Adult Protective Services 

If you are currently working with a Social Worker you may contact them directly. 

If you need to report Child Abuse or Neglect or Elder Abuse, please call (440) 350-4000 and press “1” 

Ohio Means Jobs Lake County 

For a complete list of services and community partners visit our website at or call (440) 350-4000
and choose option “3” if you are a Job Seeker  or “4” if you are an Employer. 

Unemployment Insurance 

For unemployment insurance questions and filings go to their website at: 
or you can file for unemployment benefits by phone Monday-Friday (except holidays)
from 8 am – 5 pm by calling (877) 644-6562 or TTY (614) 387-8408 

Child Support Enforcement 

You can contact us by telephone at (440) 350-4000 or log into the state customer service web portal at which provides online access to send a
message to a case manager, report changes, and view/print case and payment information.   


    Mission Statement

    The mission of the Lake County Department of Job and Family Services is to provide public assistance, child and adult protective services, child support enforcement and employment and training programs to the citizens of Lake County in a manner that recognizes and preserves individual rights, responsibilities and dignity so that families, children and adults are able to restore, maintain or improve their capabilities for self support and family life.

    Welcome to Ohio's Lake County Department of
    Job and Family Services

    177 Main Street, Painesville, Ohio 44077
    (440) 350-4000     (440) 918-4000


    Lake County Department of Job and Family Services assists families with a variety of needs via Public Assistance Programs, Children & Adult Protective Services, Public Employment & Training Services and Child Support Enforcement Programs.