Customer Service

Our customer service team strives to deliver customer satisfaction by providing timely, responsive service with integrity, simplicity and a passion for excellence.

Standard Business Hours: Monday-Friday 8:00AM – 4:30PM Eastern/Central Lake County Tel: (440) 350-2070 Western Lake County Tel: (440) 918-2070 Lake County Main Office Tel: (440) 428-4348 ext. 12070 Payment Mailing Address Lake County Dept. of Utilities PO Box 8005 Painesville, Ohio 44077*Checks Payable to L.C.D.U.
Credit card: All major credit cards are accepted, you will need your utility account number. A convenience fee of $2.00 or 2.5%, whichever is greater, will be assessed for this payment option Phone: Pay by phone number below, you will need your utility account number and payment amount. A convenience fee of $2.00 or 2.5%, whichever is greater, will be assessed for this payment option Online: Pay online. A convenience fee of $2.00 or 2.5%, whichever is greater, will be assessed for this payment option Automatic Payment Plan: This eliminates the inconvenience of writing checks, paying postage and assures your bill will be paid on time. Click here for Brochure and Application 1-888-315-9033 Make in-person payment:
Lake County Dept. Of Utilities 105 Main St 1st – A113 Floor Painesville, Ohio 44077 Monday-Friday 8:00AM – 4:30PM