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Lake County, Ohio - Job and Family Services

Public Assistance

    Public Assistance

    The Public Assistance Division assists adults and families with minor children through a variety of financial assistance programs.  These include Ohio Works First cash assistance, Disability Assistance, SNAP (Food Assistance), Prevention, Retention and Contingency (PRC) benefits, and an array of medical programs including: Medicaid for residents of Nursing Homes, community based medical benefits and health insurance for low income families and children. Eligibility requirements vary according to the program.  The division also subsidizes child care and certifies professional and parent/provider inspected child care home providers.

    To apply for Medicaid or check the status of your case, please visit https://benefits.ohio.gov/

    To apply for Cash Assistance and/or Food Assistance, check the status of your case, report a change, reapply for benefits or complete an Interim Report, please visit http://odjfsbenfits.ohio.gov.

    *Applications for PRC Services and Child Care are not available online at this time.

    To request an application for any public assistance program by mail, please call 440-350-4483 or 440-918-4483.

    Program Enrollment and Benefit Information

    (information you should know as an application or recipient of assistance):

    http://www.odjfs.state.oh.us/forms/file.asp?id=1536&type=application/pdf

    Upon receipt of your application, we will contact you for an appointment (if necessary) or mail you a list of required documents that we will need to determine your eligibility for these programs.  Please be sure to include an accurate address and the best phone number to reach you on your application.

    If you have no income, you may be eligible to receive help with food within 24 hours.  In most other cases we will make an eligibility determination within 30 days.

    Applications for Nursing Home, Home Care, and those applicants requiring translation services are scheduled by appointment only.  We will schedule you to meet with one of our caseworkers on a specific date and time so we can ensure your needs are met by an appropriate staff member.

    Questions regarding Medicaid -   Please contact the Medicaid Consumer Hotline at 1-800-324-8680

    For questions regarding public assistance programs, individual case inquiries, or to report a change, please contact our customer service hotline at 440-350-4011. The call center is open from 8am - 4:15pm each business day.

    To submit your documents or applications for public assistance by email: 
    -be sure to include your case number
    -allow 10 days for processing
    LakeJFS_documents@jfs.ohio.gov

    Have a question? Email us:
    LakeJFS_inquiries@jfs.ohio.gov

    Child Care Eligibility Questions: 440-350-4273 or 440-918-4273

    Child Care Provider Hotline: 440-350-4248 or 440-918-4248

    NonEmergency Transportation Inquiries: 440-350-4212 or 440-918-4212

    Report Welfare Fraud:  440-350-4227 or 440-918-4227
    http://jfs.ohio.gov/fraud/index.stm

    Your Civil Rights

    In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, it’s Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

    Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the agency (State or local) where they applied for benefits.
      Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

    To file a  program complaint of discrimination, complete the
    USDA Program Discrimination Complaint Form (AD-3027) found online at https://www.ascr.usda.gov/filing-program-discrimination-complaint-usda-customer, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form.  To request a copy of the complaint form, call (866) 632-9992.  Submit your completed form or letter to USDA by:

    (1)   Mail:     U.S. Department of Agriculture
                              Office of the Assistant Secretary for Civil Rights
      1400 Independence Avenue, SW
      Washington, D.C. 20250-9410;

    (2)
       Fax:  (202) 690-7442; or

    (3)  
    Email:  program.intake@usda.gov

    This institution is an equal opportunity provider.

    FNS Nondiscrimination Statement

    http://www.fns.usda.gov/fns-nondiscrimination-statement

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